We promise to deliver the best quality products to you in a timely manner.
If we have made an error with your product or it is damaged, (things can go wrong and mistakes can happen, which is very upsetting to us and we take it personally if our product does not meet or exceed our customers’ expectations) you may return it within 14 days for an exchange or store credit, as long as the product is in its original condition and packaging and has not been applied to any surface. Custom orders are non-returnable/non-refundable.
If you are not satisfied with your order, please contact us and let us know. We would really appreciate your feedback and we are always striving to improve our business.
What is covered under our policy?
Our policy covers the aspects of our business that we have direct control over and does not cover the actions of third parties.
- To deliver high-quality products in a timely manner.
- To deliver the product you ordered and the quantity you ordered.
Our policy does NOT include:
- Delivery times – as these are fulfilled by a courier. We can only provide you with an estimated delivery date which is a good indication of when you should expect your order, but not a guarantee.
- Delivery if a customer enters an incomplete or incorrect delivery address.
- A delivery that is refused by the recipient or if multiple delivery attempts are made unsuccessfully.
- Delays or damages in transit.
- Delays in production if we are awaiting information from the customer (new artwork to replace inaccurate or unusable previously uploaded artwork).
Our refund/reprint policy:
We will not reimburse for lost or stolen packages that have Proof of Delivery.
If your order has arrived damaged we will replace it with a reprint of the damaged products. We require a photo to clarify the condition of your order before processing the reprint.
If the quality of the products you received is not satisfactory, we will refund you the full amount or offer a free reprint. We require a photo to clarify the issues with your order and may also ask that you ship back the products to us.
If you are not satisfied with your order, please contact us within 14 days of receiving your order.